Owners’ association management system: the complete guide
An owners’ association management system is software that brings a union’s work into one place: the unit and owner registry, maintenance requests, shared-facility bookings and the union’s subscription. Jiwar is a Saudi owners’ association management system for the chairman, board, owners, residents and property managers, on phone or web, instead of spreadsheets and WhatsApp groups.
What is an owners’ association?
An owners’ union is the body that brings together the unit owners of a shared property, such as an apartment building or a residential complex, to manage and maintain its common parts and organise their use; the Real Estate General Authority’s current framework calls it an owners’ association. The union’s chairman and board run it on the owners’ behalf, and owners share its costs by their shares. Every new unit adds parties, requests and amounts to handle clearly and fairly, so an owners’ association needs a tool to organise its work, like any body that manages shared money and everyday services.
- It brings together the unit owners of a shared property
- It manages and maintains the common parts and facilities
- It is led by a chairman and board on the owners’ behalf
- REGA’s current term for it is “owners’ association”
Why does an owners’ association need a management system?
Most unions start with a spreadsheet and a WhatsApp group, and that works while the complex is small. But the spreadsheet does not know who owns a unit after the latest sale, and the group buries the photo of a water leak under greetings and announcements, leaving no trace of who promised to follow up. When the board changes, the data leaves with the outgoing member and the new board starts from scratch. Owners’ association management software solves this with one up-to-date register, maintenance tickets that each have an owner and a status, bookings that apply the union’s rules on their own, and an audit trail of who did what, and when. Owners see what happens in their complex without asking, so disputes fall and trust in the board grows.
- One register instead of many copies of a spreadsheet
- Requests that never get lost in a chat
- Data that stays with the union when the board changes
- Transparency for owners on every request and booking
What does Jiwar’s owners’ association management system do?
Jiwar brings the union’s tools into one system. The unit and owner registry holds the buildings, units, owners with their shares, and residents; owners are invited by mobile number. Residents report maintenance issues with photos from their phone; each request reaches the union’s team or its maintenance company and is tracked to closure. Facility booking lets residents book the hall, the pool and the courts under the union’s rules, with e-signed terms and online payment. The Jiwar Toolbox imports the union’s units and owners from Mullak in minutes. The chairman manages the subscription and payments in the app, with instant notifications and precise permissions for every role. Everyone reaches all of it in one app, so no resident needs a board member’s number or a chat group.
- A registry of units, owners and residents
- Maintenance requests with photos and service-level tracking
- Shared facility booking with online payment
- Unit import from Mullak with the Jiwar Toolbox
- The union’s subscription and payments in one place
Who is owners’ association management software for?
Jiwar is built for everyone who takes part in the life of a complex. The union’s chairman sees the whole complex and follows requests, bookings and the subscription, while board members share decisions with permissions the chairman sets. Owners see their units and shares and raise requests; residents and tenants book facilities and report faults for the unit they live in. Property-management and maintenance companies receive the requests of every union they manage in one dashboard, dispatch them to their teams, and use Jiwar at no cost. None of them sees more than concerns them.
- The union’s chairman and board members
- Owners and shareholders
- Residents and tenants
- Property-management and maintenance companies, free
How much does Jiwar’s owners’ association management system cost?
Jiwar’s price is clear and published. Unions with up to 9 units use the system completely free. From 10 units, each unit has a monthly price that starts at SAR 13 and falls as the union grows, down to SAR 5 per unit, with no platform fee. The subscription is billed yearly, and prices exclude VAT. Every new union starts with a full 14-day free trial, no card needed, whatever its size, and the price calculator on the home page works out your union’s exact price.
- Free up to 9 units
- From SAR 13 per unit a month, falling as the union grows
- A 14-day free trial, no card needed
- Free for property-management companies
How do you choose the right owners’ association software?
Before you choose software for your union, ask a few questions that matter in everyday use. Does it work in Arabic first, and on the phone, so older owners and residents can use it without training? Is the data hosted inside the Kingdom, with each union’s data isolated? Does it tell owners and residents apart, and give each role only what concerns it? Does it import units from Mullak instead of typing them in by hand? And is its price published and clear, with no hidden fees? Jiwar is built to answer yes to all of them, and you can check before you pay anything.
- Arabic first, on the phone and the web
- Data hosted in the Kingdom and isolated per union
- Separate permissions for every role
- A published price with no hidden fees
How do you get started with Jiwar?
From sign-up to a union with every member on board, in five steps.
Sign in
Sign in to Jiwar with your mobile number and a one-time code sent by text message, no password.
Create the union
Create your owners’ union and add the complex and its buildings. The 14-day free trial starts at once, no card needed.
Add units and owners
Import units and owners from Mullak with the Jiwar Toolbox, or add them in bulk with their numbers and shares.
Invite owners and residents
Invitations arrive by text message; each owner and resident joins and sees their unit in the app.
Switch on the services
Add the facilities and their booking rules, connect your maintenance company if you have one, and requests and bookings start coming in.
Owners’ association management system: frequently asked questions
What is the difference between an owners’ union and an owners’ association?
Both names are used for the body that manages a shared property on its owners’ behalf: “owners’ union” is the common everyday name, and “owners’ association” is the term used by the law and the Real Estate General Authority. Jiwar serves either with the same tools.
Is Jiwar affiliated with the Real Estate General Authority?
No. Jiwar is independent and not affiliated with the Real Estate General Authority (REGA) or with Mullak, and is not endorsed by either. It helps the union run its day-to-day work; statutory procedures stay with the competent authorities.
Is Jiwar’s owners’ association management system free?
Yes, for small unions: a union with up to 9 units uses Jiwar completely free. Above that, it pays a monthly price per unit from SAR 13 before VAT, billed yearly, after a 14-day free trial.
Can we try the system before subscribing?
Yes. Every new union starts with a full 14-day free trial with every feature and no card. After the trial the union stays free with 9 units or fewer; otherwise it chooses the yearly subscription.
Do owners and residents need to install an app?
Owners and residents use the Jiwar app on their phone and sign in with their mobile number and a one-time code, no password. The chairman and board work in the app or the web command center.
Can the union’s data be brought over from Mullak?
Yes. The Jiwar Toolbox browser extension brings the union’s units and owners from your Mullak account into Jiwar in minutes, after you sign in to Mullak yourself. Jiwar never sees your sign-in details.
Where is the union’s data stored?
Jiwar’s data is hosted inside the Kingdom of Saudi Arabia under the Personal Data Protection Law, each union’s data is isolated at the system level, and national ID numbers are stored hashed.
Does a property-management company pay a subscription?
No. Property-management and maintenance companies use Jiwar for free, with unlimited employees, and receive the requests of the unions they manage in one dashboard. Only the union subscribes.
Does Jiwar suit a small building as well as a large complex?
Yes. A building with a few units uses Jiwar for free, and the system scales to complexes with hundreds of units, with the price per unit falling as the union grows.
Explore the system’s features
Unit and owner registry
Buildings, units, owners and residents in one digital register, with owners invited by mobile number.
Maintenance requests
Residents report issues from their phone with photos; each request reaches the right team or company, with SLA tracking.
Shared facility booking
Halls, courts and pools under the union’s rules, with online payment and e-signed terms.
Automated unit entry
Bring your association’s units and owners over from Mullak in minutes with the Jiwar Toolbox browser extension — no manual typing.
Start running your owners’ association with Jiwar
Free for unions with up to 9 units, with a 14-day free trial and no card needed.