Maintenance requests tracked to closure
Maintenance request management in Jiwar starts on the resident’s phone: they report the issue with photos and pick its type, and it goes straight to the union’s team or the maintenance company in charge. Everyone follows the request’s status and service level until it is closed, with a full record of every step to come back to at any time.
Requests lost in WhatsApp groups
When issues are reported in a general chat group, the photo of a water leak gets buried under greetings and announcements, and everyone forgets who promised to follow up. Nobody knows how many requests are open right now or how long the lift repair took last month, and residents have to chase again and again. In Jiwar every report is its own ticket, with a clear reference number, a named owner and a status the resident can see without asking.
- A separate ticket with a reference number for every report
- A clear owner for every request instead of promises in a chat
- A status residents can check any time, without chasing
What does the maintenance ticketing system offer?
The ticketing system is built around what really happens in a residential complex: the resident photographs the problem, the board decides and the company does the work. Residents attach photos, videos and voice notes to the ticket; the request is routed to the contracted company by service category; every party is notified when the status changes; and every action is kept in a complete audit trail. The board follows every open request in one list, with search and filters by status and category.
- Photos, video and voice notes inside the request
- Automatic routing to the maintenance company by service category
- Tracking against the agreed service level for every request
- Instant notifications and an audit trail of every action
Free for property-management and maintenance companies
Property-management and maintenance companies that serve unions use Jiwar at no cost. A company receives the requests of every union it manages in one dashboard, dispatches them to its employees and technicians, and tracks its team’s performance and service level for each union. The union, in turn, sees what the company has done without meetings or manual reports, and the company needs no other system to track its work for unions.
- Every managed union in one dashboard
- Unlimited employees and task dispatch
- Performance and SLA reporting per union
Reports that help the board decide
With every request kept in one place, the board sees how many requests are open and closed, how long repairs usually take and how well the company keeps to the service level. That picture helps when assessing the maintenance company at contract renewal, and when planning preventive maintenance instead of waiting for breakdowns.
- A dashboard of open and closed requests
- Repair time and service level for every request
- A clear basis for assessing the maintenance company
How do maintenance requests work in Jiwar?
Four clear steps from report to closure.
The resident raises a request
In the app, the resident picks their unit and the type of issue, writes a short description and attaches photos or a video.
The request is assigned
It reaches the union’s chairman and board, or goes straight to the contracted maintenance company by service category, and is assigned to a named employee.
Everyone follows its status
The status changes with every step of the work, and the resident and the people in charge are notified at each change.
It closes with a full record
After closure the request keeps its photos, conversation and timings on record, ready for any dispute or report.
Maintenance requests: frequently asked questions
Do residents need a special app to raise a maintenance request?
Residents raise requests in the Jiwar app on their phone after signing in with their mobile number and a one-time code — no password. The chairman and board manage requests in the app or in the web command center.
How does a request reach the maintenance company?
When a union contracts a property-management or maintenance company through Jiwar, requests are routed to it by service category; the company assigns them to its employees and tracks them from its dashboard.
Does the maintenance company pay a subscription?
No. Property-management and maintenance companies use Jiwar for free, with unlimited employees. Only the union subscribes, and unions with up to 9 units are free.
Can photos and videos be attached to a request?
Yes. Residents attach photos, videos and voice notes to the request, and they stay with the request’s conversation and history for every party involved.
Are closed requests kept?
Yes. Every closed request stays on the union’s record with its photos, conversation and timings, so a new board or the company can refer to it in any dispute and spot recurring faults.
How is the service level tracked?
Every request records when it was raised, assigned and closed, so the union and the company see how long each request took and how well the agreed service level was met.
Start running your association with Jiwar
Free for unions with up to 9 units, with a 14-day free trial and no card needed.